Known world wide for contributing to in mind moments, PANDORA creates sparkling destinations of silver and yellow metal that help women express who they're and the things which might be most important in their particular lives. It’s no compact task, and one the company takes seriously. PANDORA sells its pieces in greater than 90 countries through approximately 9, 500 points regarding sale, including retailers, franchises, and also 1, 500 concept shops. Ensuring that every certainly one of their customers receives similar personal attention wasn’t always possible for your team at PANDORA. A tremendous rethink in their technology and also a focus toward swarovski jewelry uk coloursjewel uk finding your unified, global system on which to run and handle all processes has taken PANDORA with a digital transformation journey.
That journey is led simply by Phillip Kennedy, PANDORA’s Scalp of Global Application Progression. Since joining the PANDORA group, Phillip has seen fast growth that shows not any signs of slowing straight down. In fact, just last year, the company opened 365 fresh shops that’s one new outlet every day of all four. Phillip’s toughest challenge have been handling the growth of this global organization. Without a new unified system, store regions functioned independently of another, each dealing with the particular PANDORA factory in Thailand and using unique systems and coloursjewel business processes.
The PANDORA shopping experience is different from many other store companies. Because its charms and various jewelry are personal, it’s important for retail staff to be familiar with their customers on your deeper level. That calls for a one-on-one experience. Nonetheless with 9, 500 points of sale, giving customers pandora essence uk the exact same experience at any PANDORA location, anywhere in the world, was a huge nightmare.
Today, PANDORA’s regional points of sale interact, sharing best practices and earning efficiencies and insights for improved sales. The framework for any global solution with Dynamics 365 is within place and the business is working towards the following end. PANDORA is progressing over a path toward providing tailored service into the women who wear their jewelry and those who purchase it as merchandise. PANDORA’s business is really seasonal, so scalability seemed to be important. The company chose Azure as their start line to go digital, upgrading their outdated phone plus fax ordering system with pandora lockets a cloud ordering solution. User adoption went up quickly and also the company has been building about the solution ever since.